Refund Policy

We at Creoglyph are committed to providing exceptional services. However, we understand that there may be situations where a refund is necessary. Below are the details of our refund policy:

Eligibility for Refund

1. Refunds are only applicable under the following conditions:
   • Non-delivery of the service.
   • Significant issues or errors caused by us during service delivery, as confirmed by our team.
   • Cancellation of the service before the work commences.
2. Refunds will not be provided:
   • For completed and delivered services.
   • For changes or cancellations made after a project has been initiated.

Refund Request Process

1. To request a refund, please contact us at support@creoglyph.com with the following details:
   • Your name and contact information.
   • Details of the service purchased.
   • Reason for the refund request.
2. Our team will review your request within [2-3 working days] and respond with an outcome.

Refund Turnaround Time

1. Once approved, refunds will be processed within [5-7 working days].
2. The refunded amount will be credited to the original payment method or bank account used during the transaction.
3. Any delays caused by your bank or payment provider are beyond our control.